weManage as a server-based platform is the organizational center of the industrial customer service process. All relevant service actions are mapped in this location and system-independent software module, making it the central hub for data, activities and communication. Users are offered a wide range of functions to make the decisive service activities more efficient, clearer and easier to manage. weManage includes various software features that are ideally matched to each other. Besides the possibility to manage service personnel, service orders and incidents are generated, forwarded, processed and much more.
In order to maintain the clarity of the high overall functionality, weManage is equipped with a role and rights system. This makes it possible to assign different rights to users such as service technicians or managers, so that each participant receives the authorizations that are important to him during service work.
With weManage, the service provider’s manager thus retains an overview of the entire service chain: From the receipt of the incident report to the end of the repair process, control is handled by the platform. The platform provides an overview of the current status of the malfunctions, the tasks to be performed, the current location of the personnel and the malfunction reports of the machine operator. The service technician, on the other hand, can view all data related to the respective incident and add further information. In addition, weManage provides him with further tools. These include access to historical machine data and comparisons with past incidents of a similar nature and the solution strategies applied.